Refund policy

Our No Refund Policy

The Distelheim Gallery appreciates your patronage and support for the arts. We are committed to ensuring the satisfaction and enjoyment of the artwork you have selected. Due to the unique nature of the artworks and the costs associated with maintaining the highest quality exhibitions, we adhere to a strict no refund policy.

Policy Details:

All Sales Are Final: Once a purchase is made, it cannot be returned for a refund. We encourage our clients to carefully consider their selection before purchasing.

Authenticity and Condition: We guarantee the authenticity and condition of the artwork as described at the time of sale. Each piece is thoroughly inspected before being displayed and sold.

Damages or Discrepancies: In the rare event that an artwork is damaged during transportation or if there is a significant discrepancy between the artwork received and its description, please contact us within [specify time frame, e.g., 48 hours] of receipt. We will assess the situation on a case-by-case basis and may offer a replacement, repair, or exchange for another piece of art, subject to availability.

Non-Refundable Deposits: Deposits for artworks or commissions are non-refundable but may be transferred to another artwork or service provided by [Gallery Name], at our discretion.

Custom Orders and Commissions: Artwork created or procured on commission or made to order cannot be refunded or exchanged. We work closely with clients to ensure satisfaction before finalizing any commissioned work.

Exceptions:

This no refund policy is subject to laws governing consumer rights in our jurisdiction. Any exceptions to this policy will be evaluated in accordance with those laws.

Contact Us:

Should you have any questions or concerns regarding this policy or a specific purchase, please do not hesitate to contact us at icreatebuzz@mac,com  Our team is dedicated to ensuring your experience with [Gallery Name] is positive and rewarding.